Privacy policy

Privacy Policy

For the legal entity behind the premium brand "Kn Atelier", Pyro-Lemn Prodcom SRL (hereinafter: Data Controller), it is of utmost importance that your personal data provided during your visit to the webshop and your purchase is handled with the greatest care, securely, and in accordance with current European data protection regulations (GDPR). This policy explains in detail what data we collect, how we use it, and what your rights are regarding this data.

1. What personal data do we collect? When you visit the site or make a purchase, the Data Controller collects two types of information:

Order Information: When you order a creation, Pyro-Lemn Prodcom SRL requires certain data to fulfill the order and issue the official invoice. This includes your name, billing and shipping address, email address, and phone number. We do not store your payment information (e.g., credit card details); these are handled in encrypted form by independent, highly secure payment providers (e.g., Shopify Payments).
Device and Browsing Information: While you browse the site, we automatically collect certain technical data to improve the operation and user experience of the website (e.g., IP address, browser type, time zone, and some of the "cookies" installed on your device).

2. How do we use your data? We use the data provided exclusively for the following purposes:

Fulfilling your order: Crafting your bag, preparing the package, arranging delivery, and issuing the invoice.
Communication: Sending order confirmations, sharing shipping updates, and answering any questions you may have.
Improving the webshop: Automatically collected browsing data helps us understand how visitors use the site, allowing us to continuously refine the Kn Atelier experience.

3. Who do we share your data with? Pyro-Lemn Prodcom SRL never sells your data and does not share it with unauthorized third parties. We only work with trusted partners who are essential to the operation of the webshop and the fulfillment of your order:

Shopify: The engine and hosting provider of our webshop, which stores data according to the strictest data protection standards.
Courier services: We share your name, address, and phone number with our shipping partners to ensure your package arrives safely.
Invoicing software: For issuing mandatory accounting documents.

4. Data Retention Period When you place an order in the webshop, we keep your order information in our records until you ask us to delete it. Pyro-Lemn Prodcom SRL is required by applicable Romanian and European tax and accounting laws to retain billing data for the period specified therein.

5. Your Rights (GDPR) If you are a resident of the European Union, you have the right to:

Request access to the personal data we hold about you.
Ask that your inaccurate data be corrected or updated.
Ask that your data be erased (with the exception of mandatory billing data we are required to keep).

6. Contact the Data Controller If you have any questions about our privacy practices, or if you would like to exercise your rights above, please contact Pyro-Lemn Prodcom SRL at the following contact details: